Policies

Please read the following policies regarding any appointments at KG Salon & Spa.
Lateness Policy:

We have a 10 minute lat policy here at KG Salon & Spa. If you know that you are running late please be courteous and send us a text or call us to let us know. Understand that if you are not able to make it to your appointment during the grace period time frame, you will have to forfeit your appointment completely and you will be charged 100% of the services scheduled. We value and appreciate you as a client and we thank you for your respect and understanding.

Cancellation Policy:

Your appointments are very important to the KG Salon & Spa team members. We understand that sometimes schedule issues may arise, so we just ask that you be mindful by notifying us within 48 hours. Failure to do so will result in 50% of your service price. All of the cancellations and changes must be done during business hours. For same day cancellations or no shows that will result in being charged 100% of the service cost. Please understand it is YOUR responsibility to remember your appointment dates and times to avoid late arrivals, missed/cancelled appointments and the cancellation fee.